AirPods Pro earbuds will be replaced by Apple for free following sound issues. The tech giant has confirmed that a small percentage of AirPods Pro units could also be defective and could be experiencing audio problems. These affected units are said to have been manufactured before October 2020, meaning all AirPods Pro units sold throughout final year and this year fall in this bracket. Apple has introduced a particular service programme for these affected users, wherein it’ll offer free replacement of the earbuds or fix it, whichever is relevant.
Apple has published a committed page on its beef up site announcing the new programme specifically for the AirPods Pro. This programme covers affected AirPods Pro for two years after the first retail sale of the unit. It is relevant worldwide but doesn’t extend to the usual guarantee coverage of the earbuds. This service programme will generally tend to AirPods Pro units that emit crackling or static sounds. These sounds are reported to increase especially in loud environments, throughout exercise, or while talking on the phone.
Furthermore, affected AirPods Pro units may experience defective Active Noise Cancellation functionality. There could also be loss of bass, or an increase in background sounds such as road or airplane noise. These affected AirPods Pro units will be serviced gratis. Whether a replacement is required, that can also be done at no additional cost.
Apple paper money that the AirPods Pro case isn’t affected, and isn’t covered in this programme. If you are experiencing any of the above-mentioned issues, the tech giant advises users to head to an Apple Authorised Service Provider, make an appointment at an Apple Retail Store, or contact Apple Reinforce. AirPods Pro will be examined prior to any service to make sure that they’re eligible for this programme. Once the technician confirms the issue, the AirPods Pro will be replaced. Apple famous that no other AirPods models are a part of this programme.
Are iPhone 12 mini, HomePod mini the Perfect Apple Devices for India? We discussed this on Orbital, our weekly technology podcast, which you’ll be able to subscribe to via Apple Podcasts, Google Podcasts, or RSS, download the episode, or just hit the play button below.