Fitbit Sense Smartwatch Users Getting Replacements for Hardware-Related ECG Issue: Outline

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Fitbit Sense smartwatch users having issues with ECG functionality can reportedly get replacements from the company. The issue appears to be hardware-related and according to the company, only affects a small number of users that it said it has contacted. A user shared on the Fitbit forum, an email received from the company that says a “hardware issue with your device that could have an effect on its ability to work properly”. While the email does not provide an explanation for what the issue is, Fitbit reportedly confirmed that it was once related to ECG feature.

Fitbit Sense was once launched in August and is the first smartwatch from the company to come with ECG functionality. Now, as per a outline by The Verge, Fitbit has shared that because of some hardware issue, the ECG app on less than 900 Sense models can display an “inconclusive” result all through readings. The company also shared that future Sense smartwatch models or any other Fitbit device have not had and won’t have this issue.

In a reported remark to 9to5Google, Fitbit said, “We have found an issue in a very limited subset of our initial Fitbit Sense shipments — a couple of hundred devices globally — that could cause the ECG App to default to an ‘Inconclusive’ result all through readings. We are in a position to identify the impacted devices upon set up and are immediately reaching out to these users to supply them with a new replacement device gratis.”

The company is said to be contacting affected users and one of the vital Fitbit Sense users shared an email from the company on the official forums. “We identified a hardware issue with your device that could have an effect on its ability to work properly. Please return the device to us. We will come up with a prepaid return label. To verify the most efficient conceivable Fitbit experience, we’re providing you with a replacement gratis. Please retain all original accessories, such as your charging cable and band. You can receive a replacement device only,” the email reads.

Fitbit Sense recently got Fitbit OS 5.1 update with beef up for Google Assistant and improvements to blood-oxygen monitoring features.

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