HDFC Bank Is Down, Debit Card, UPI Transactions, and Even ATMs Not Working, Customers Say


HDFC Bank is down, and netbanking, debit card payments, UPI, IMPS, and NEFT are all having issues for plenty of customers in India. The customers have taken to social media to complain approximately the issue. Many of us say they aren’t in a position to make payments, and in our own tests, we were not in a position to even add new payees for netbanking. Some users are also saying that ATMs aren’t working. A tweet responding to a customer says that the issue was once on account of an outage at a data centre, but six hours after reports starting coming in on Saturday, the payments were still not working here.

According to online downtime tracker DownDetector, reports of failure at HDFC Bank started around 6PM on Saturday November 22, and peaked at have been declining since then. On the other hand, we tested HDFC at 1130pm and the bank was once still not working for two different accounts.

Hi, an unforeseen outage at one of our data centres has impacted some of our services and products. We are working towards restoration of the services and products, which shouldn’t take long. The inconvenience is sincerely regretted -Anay

— HDFC Bank Cares (@HDFCBank_Cares) November 21, 2020

Responding to a customer’s tweet, HDFC Customer Care stated that “an unforeseen outage at one of our data centres has impacted some of our services and products.” It also said, “We are working towards restoration of the services and products, which shouldn’t take long.” On the other hand, this was once a couple of hour ago at the time of writing, and almost six hours after the early reports started. At the time of writing the bank services and products are still not working.

HDFC servers totally down huh? Great. Both UPI *and* cards not working, for hours and hours now.

— Kārtik | കാർത്തിക് | 豬肉鑒賞家 (@SandalBurn) November 21, 2020

Hey @HDFCBank_Cares @HDFC_Bank what is the issue. Servers down since evening. Unable to process payments from any UPI platforms. Never experienced such payment failure issues in final 5 years. #hdfcdown

— Santosh Kumar???????? (@I_ss_santosh) November 21, 2020

Is HDFC Bank having a moment tonight? Anyone?

— Anupam Gupta (@b50) November 21, 2020

@HDFC_Bank server down? Or complete shutdown..? Credit Card, Debit Card, Online Banking, ATM not working. Linked accounts on @swiggy_in @GooglePayIndia @Paytm disabled #hdfc . Customers are in panic… Still @HDFCBank_Cares not making any commentary. #hdfcdown

— శ్రీనివాస్ పసుల (@SRPasula) November 21, 2020

Some users reported seeing a message that states that HDFC is experiencing a problem, asking them to come back and take a look at again after some time; alternatively, when we checked the usage of the HDFC Android app at 11.30pm on Saturday, this banner was once not displayed, and it instead simply froze.

Affected customers have been tweeting approximately issues with the bank website and HDFC app on Twitter. People were not in a position to get OTPs, and a few even said that ATMs aren’t working. This is similar to the failure at ICICI Bank that happened in mid-October, correct at the start of the festive sales for Amazon and Flipkart.

The HDFC website and app are loading at the time of writing, but after you log in, the features like money transfer, adding payees, and so forth do not work, Gadgets 360 was once in a position to make sure. We were also not in a position to use the debit card from HDFC on Swiggy and Zomato.

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