Microsoft Teams is getting an overtake with new features like call transfer between desktop and mobile, and Apple CarPlay improve. Microsoft announced that Teams will now offer a more streamlined calling experience. It added that people will be capable of shift their calls between their mobile and desktop starting early 2021. Apple CarPlay improve will allow people to use their vehicle’s built-in controls and Siri to place and answer calls.
According to a blogpost by Microsoft, the Microsoft Teams enhancements are rolling out for commerce and non-business customers. Firstly, the app is getting important calling elements — the dial pad, call history, voicemail, contacts, and settings into a unmarried location that will allow users to quickly shuffle their contacts and easily place calls.
Those the use of Microsoft Teams on their desktops in addition to on phones will be capable of transfer their calls from a desktop endpoint to a smartphone starting early 2021. In addition, users can now combine more than one calls through the Call Merge feature, which is now to be had for both PSTN calls and VoIP calls.
Furthermore, starting in early 2021, users will be capable of adjust settings in Microsoft Teams to cap the amount of data that will be used all over video calls. So in case you’re in an area that offers naughty connectivity, you’ll be able to make a selection low data mode to make a call. Microsoft could also be extending CarPlay improve that will allow users to place and receive calls in the car the use of the vehicle’s built-in controls. They are able to also use Siri to place and answer calls.
Microsoft Teams to also have Spam Identification feature
Photo Credit: Microsoft
Other features include Spam Identification in which Microsoft Teams will identify potential spam calls. Furthermore, there is an automatic reverse number look-up feature wherein users will be capable of see the name of the caller when they receive a call in addition to in their activity feed and voicemail. Teams users will also be capable of save call recordings in OneDrive and SharePoint.
Along with the above-mentioned features, Microsoft Teams Trade customers will also get extra calling capabilities and workflows. Firstly, there’s a new collaborative calling capability that will enable teams to integrate call queues into a particular channel, “taking into consideration collaboration and information sharing before, all over, and after the call”. This feature will be rolled out in early 2021.
Microsoft Teams for Trade will also get contact centre solutions that can use presence and user APIs to seamlessly integrate with Teams, allowing agents to find the correct colleagues to assist. “Now, contact centre providers can apply for Microsoft certification of their solutions to supply customers with the confidence needed to administer important customer interactions,” reads the blogpost.
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