Union railways minister Piyush Goyal on Thursday launched the revamped version of the e-ticketing website of the Indian Railway Catering and Tourism Corporation (IRCTC).
The new website claims to have total user personalization linked to the user login, such as the booking of meals, retiring rooms and hotels too have been integrated and can also be directly booked in conjunction with the tickets.
The railway ministry pegged it as railways’ “New Year gift to passengers”.
“The Railways is dedicated to serving the nation, and constantly working to augment its products and services to further beef up the rail shuttle experience. This upgraded e-ticketing platform for booking of online railway tickets, will beef up passenger convenience…IRCTC must continue to work towards constantly making improvements to the website and make sure that it is second to none on the planet as per the Digital India mission and vision of the Prime Minister,” Goyal said.
Predictive entry suggestions the usage of Man made Intelligence will be provided to the passenger when he’s entering the station. This will greatly minimize the hassle in in search of platforms and also save time in ticket booking, the railway ministry said.
The website will also have simpler checking of the refund status on the user accounts page. Earlier this feature used to be not easily accessible, the ministry said.
‘Steady’ or ‘Favourite’ journeys can also be booked easily by automatically entering applicable details.
Train search selection has also been simplified by putting the information on one page to minimize the time used by passengers and enhancing the booking experience, the ministry said.
“The level of these features will be even more advanced than the ones offered currently by the other ticketing websites. In most websites, the station search entry is still alphabetical, availability status is either not there or old in time. In addition, the convenience of integrated booking for stay & meal in this upgraded e-ticketing website is unmatched,” the ministry said.
At present, this e-ticketing website of IRCTC has more than 6 crore active users, the usage of it to book more than 8 lakh tickets day by day. Around 83% of the complete reserved railway tickets are booked through this online system.
In the new website the availability for all classes will be displayed in conjunction with respective fares for all trains. In the earlier version each and every train seat availability and fares could be seen only after clicking on that train individually.
A ‘cache system’ has also been introduced in the backend to supply availability status. This will keep away from delays in loading availabilities.
In case of waitlisted tickets, its ‘confirmation probability’ is displayed. To be lucid, earlier this needed to be checked for each and every waitlist status one after the other.
Availability for other dates can also be toggled on the page itself.
The website has in-built features for enhancing cyber security by the usage of appropriate captchas. It’s going to also have prompts all over the booking process for making it easy for those passengers who don’t seem to be very familiar with computers. This will save their time too.
The journey details will be shown also on the payment page. It’s going to immediate the user to check and rectify, whether there are any typographical errors. These corrections can only be corrected by visiting PRS centre.