Zomato, Disney+ Hotstar, PSN, Steam, Paytm Down in Major Internet Outage [Update: Services Restored]


Immense parts of the Internet including Zomato, Paytm, Disney+ Hostar, Sony LIV, Paytm, PlayStation Network (PSN), and Steam were down for plenty of users around the globe. Approximately an hour after the outages started being reported, Internet infrastructure provider Akamai confirmed that it is facing an outage. According to Internet outage tracker DownDetector, the outage seems to have started at around 8.55pm on Thursday evening. [Update: By around 10.20pm, Akamai was able to implement a fix bringing back normal operations]. Inside five minutes, the number of reports from people unable to access Zomato alone stood at around 3,000. There were similar scenes playing out with plenty of other services and products too.

Akamai is experiencing a service disruption. We are actively investigating the issue and will supply an update in 30 minutes.

— Akamai Technologies (@Akamai) July 22, 2021

Some NDTV sites were also affected in this outage, and Akamai has promised an update inside 30 minutes. You’ll see the status on Akamai’s website. According to DownDetector, probably the most affected sites include (but don’t seem to be limited to) popular gaming services and products Steam and PSN, streaming services and products like Disney+ Hotstar, Zee5 and SonyLIV, and e-commerce platforms like Zomato, Amazon, and Paytm were also all affected.

[Update: By around 10.20pm, a little over an hour after the outage started, it appears that most sites are back online. Akamai also posted that it has implemented a fix, which has brought back normal operations. At this point, it has not shared details on what caused the outage.]

Update: Some Paytm services and products are affected because of global outage at Akamai.

We are actively working towards a resolution.

— Paytm ???? ???? (@Paytm) July 22, 2021

Our app is down, because of a widespread Akamai outage. Our teams are working to make sure all orders placed are delivered in time. https://t.co/4btwIvjTZn

— Deepinder Goyal (@deepigoyal) July 22, 2021

The scale of this outage may be an indicator of just how immense part of the overall Internet infrastructure Akamai represents at this point. Major Internet outages of this kind appear to be occurring incessantly — final month on June 8 a immense chunk of the Internet used to be inaccessible with popular sites like Reddit, Twitch, and Amazon all affected.

The June 2021 outage used to be caused by an issue with the Fastly CDN, whose clients included not just popular websites like the ones mentioned, but related infrastructure in turn, leading to a series of failures around the Web. Fastly later explained that the outage used to be caused when one of its customers changed settings, leading to the global outage.

Earlier this month, a major outage at Amazon impacted users around the globe – not just for the Amazon e-commerce platform, but also for a immense number of sites and applications making use of its AWS platform. Before that, in August, there used to be a immense outage incident involving Google which also made a immense have an effect on. In the August 2020 outage, Gmail, Google Docs, Google Drive, and other Google services and products all faced disruptions for several hours.

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